Terms & Conditions - Dance Matrix Ltd.
Specific descriptions and illustrations of our products and services on our website reflect, as far as possible, an accurate representation of the products and services that we offer. Photographs are intended to give a general idea or flavour of the dance style or the atmosphere of a typical event but do not form part of any contract between you and Dance Matrix Ltd or its suppliers. In all instances the specific manner of any teaching, training, coaching or the general running of an event may vary from location to location.
Class - a teaching session for a group.
Personal Lesson - a personal teaching session with one teacher per individual or couple. This does not mean the exclusive use of the dance studio and its facilities and it is quite normal for other personal lessons to be in progress simultaneously.
Course - a series of consecutive classes.
3. Validity Period
Lessons or classes must be taken within 12 months of your payment or a surcharge, being the difference between the cost of the lessons or classes when booked and the cost of the lessons or classes when taken, may apply.
Bookings are usually valid for twelve months from the date of your payment or from the acceptance by Dance Matrix Ltd of your booking if in respect of a voucher issued by a third party. Unless otherwise stated all vouchers are open for redemption for a period of 12 months from the date of purchase. You must complete your activity prior to the expiry date. If you are unable to complete your booking within the validity period, the period can be extended for up to six months. An extension can only be done once and must be done within the validity period. A £15 administration fee is payable if you choose to extend your validity. If the price has increased, you will also be required to pay the difference.
4. Contract, Changes and Cancellations
Payment is required in advance to secure your booking. The receipt of your payment confirms your acceptance of our terms and conditions and will constitute a contract governed by English Law. The services provided to you by Dance Matrix Ltd include research, evaluation, sourcing, validation, administration, booking services, and marketing to make available to you our products and services and to facilitate your enjoyment of them. However, they are not provided free of charge and our charges for these services are included in the price you pay.
a. Having booked, no refunds will be issued except in respect of non-performance of the contract.
b. All classes, lessons and instructional bookings are payable in advance. Please note that 72 hours clear notice of cancellation or postponement is required otherwise we regret that we are unable to credit the fee to a future appointment.
c. If you do not attend an activity onto which you have been booked, you will be deemed to have cancelled your participation and no refund will be considered.
d. If, having made a booking, you wish to change the package booked, there may be an administrative charge. You will be advised of this before you instruct us to change the package booked and payment will be required before the change to the booking can be confirmed.
e. Having made a booking, it is the responsibility of the customer to ensure that they are reasonably available to take the lessons at times and venues when the school or venue are operating.
Activities featured by Dance Matrix Ltd are provided by suppliers who are neither employed by, nor acting as agents of, Dance Matrix Ltd. Although we have visited many of the suppliers, we are unable to examine all the facilities of every single supplier, nor are we able to vet every single one of their employees. Consequently, Dance Matrix Ltd cannot accept liability for any act or omission or negligence of a supplier, nor any other liability arising out of the provision of the activities to you. Dance Matrix Ltd does not accept liability for damage to property or consequential loss or injury of any kind, except where death or injury is caused by the negligence of Dance Matrix Ltd or its servants or agents. In no circumstances shall Dance Matrix Ltd's total liability for any claim exceed the price of the product or service supplied nor shall it be liable for any extra costs incurred such as travel costs, meals, or loss of earnings.
6. Promotional Vouchers
Dance Matrix Ltd is the UK's premier provider of wedding dance and other personal lessons, fulfilling dance voucher bookings for a number of outlets. When registering your voucher, please be sure to register for the correct experience.
If you select an experience of a higher value than that to which your voucher entitles you, you may be required to pay an additional fee.
The validity period of the voucher is shown on the voucher.
The provider (teacher or promoter) reserves completely the right of admission.
7. Your Responsibilities (Health & Fitness)
It is the responsibility of the participant or participants to seek appropriate medical approval regarding any pre-existing condition and to disclose any such condition to Dance Matrix Ltd. before booking. Dance Matrix Ltd. and its representatives accept no liability arising from the medical condition of any participant.
Dance Matrix provider reserves the right of admission.
8. Health & Safety
It is the participant's responsibility to ensure that they have appropriate footwear for all dance lessons. Appropriate footwear excludes flip flops, sandals, boots and specifically trainers or footwear with a gripping sole. Light outdoor shoes with a smooth non-grip sole are normally acceptable.
The dance styles offered are the dance styles available at the appointed dance location and are subject to the dance coach's discretion with regard to suitability in terms of age, sex, ability and experience.
The participant may be excluded from the programme in the event of inappropriate behaviour. In these circumstances, no refunds will be considered.
9. Activity timings
These are given as a guide only and you may be required to wait between different elements of the activity while another activity takes place.
If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. We reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.
We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your payment in full. If you wish to exchange for an alternative activity of a higher value, you will be expected to pay the difference in price. We also reserve the right to make minor changes to your activity.
10. Choreographic Services
Bespoke choreography, eg. dancing from pop videos or films, or lengthy tracks of music may require considerable preparation and planning beyond the scope of a standard wedding dance package. It is strongly recommended that inexperienced dancers should discuss their preferences or requirements with their teacher in advance of their lessons.
11. In case of problems
In case of a problem, please speak to the supplier on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed to Dance Matrix Ltd, who will take up the problem with the supplier on your behalf.
These terms and conditions do not affect your statutory rights as a consumer, and are governed by English law. The purchaser and supplier agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.